STAY SAFE

Things are going to look a bit different the next time we see you. We want you to know how much we truly care and how committed and prepared we are to continue to serve our community even better than before.

Your safety and wellbeing, as well as that of our team is our first priority so we’ve put in place measures to limit contact like touch-free check-in, placed protective barriers as well as enhanced our disinfection and sanitation and other new measures and protocols to make your visit safer and the same amazing one you’ve come to expect.

We hope that the information here will help inform you, puts you at ease, and gives you an idea of what you can expect the next time we see you.

We might not be able to return to ‘normal’ but together we can find a ‘new normal’ and return to ‘safe.’

FACE COVERINGS

We ask that all patients and staff wear a face covering. We can provide you with a disposable mask to you if you do not have one.

TEMPERATURE CHECKS

All patients and staff will have their temperatures checked with a no-contact forehead thermometer for fevers during check-in or at the start of each work day.

PATIENT HEALTH SCREENING

All patients will be asked a few simple COVID-19 health screening questions during check-in.

SOCIAL DISTANCING

Keeping a physical distance of 6ft, when possible of course. There will be floor decals on the floor designating where you can wait.

PHYSICAL BARRIERS

We have installed acrylic barriers at all stations for increased protection during patient and staff interactions. This includes areas such as the reception desk, dispensing tables, pre-test room, contact lens training room and exam rooms.

REFRACTIONS FROM A SAFE DISTANCE

You will find a premium digital refraction experience that can be done from a safe distance, from across the room.

DISINFECTION OF GLASSES

All glasses will be disinfected after handling so you know that they will be germ free.

HAND SANITIZER

Hand sanitizer, everywhere.

ONLINE PATIENT REGISTRATION

We will send you a link for online patient registration rather than an in-office form to limit contact with surfaces.

TOUCH-FREE CHECK-IN

We are limiting contact by introducing touch-free check-in and will verbally ask you questions if you haven't had a chance to fill out our online patient registration form.

SPECIAL HOURS FOR AT-RISK PATIENTS

We have reserved special hours for elderly or at-risk patients during the first hour of each day. Please notify our staff for special accommodations.

LIMITED CAPACITY

We are limiting to number of people each exam room to the patient and his/or caretaker to manage safe distance practices.

CLEANING & DISINFECTION

All equipment and exam room surfaces are cleaned and disinfected after every patient. Frequently touched surfaces and items are regularly disinfected with our cleaning arsenal of hospital-grade germicide, hydrogen peroxide and alcohol.

CLEAN & FILTERED AIR

To help keep the air clean and fresh, we have installed HEPA grade air purifiers to filter the air in all frequented areas and rooms.

EMPLOYEE HEALTH SCREENING

All of our staff members will need to pass a COVID-19 health screening at the start of each work day.

SCRUBS

You will see us now in scrubs made of anti-microbial material.

VIRTUAL WAITING ROOM

We have implemented a virtual waiting room so that you can safely wait outside the office until we call or text you when ready. This will help limit capacity in the office.

TELEHEALTH

Telemedicine will be an option for some minor visits or questions you may have.

CONTACTLESS PAYMENT

We are offering cashless payment options via card or online payment.

SHIPPING

You can request that your glasses or contacts be shipped to you for a fee.

COVID-19 QUESTION & ANSWER

There is no proven scientific evidence that wearing glasses provides protection against COVID-19 or other viral transmissions.

Yes, you should discontinue wearing your contact lenses if you are ill with cold or flu-like symptoms.

Recent studies have found no evidence of COVID-19 shedding through tears. That means that the risk of transmission through tears is low or non-existent.

It can be transmitted to the eye via droplets from a sneeze or cough of an infected person landing onto the surface of your eye.

No, however you should always practice good hygiene when handling your lenses and always exercise proper hand washing.

You should wash their hands carefully and thoroughly with soap and water for at least 20 seconds, followed by hand drying with unused paper towels. This should occur before every contact lens insertion and removal. If soap and water are not readily available, use a hand sanitizer that contains at least 60% alcohol.

Avoid touching your face, including your eyes, nose and mouth, with unwashed hands.

No, you should not have to worry about the virus lingering in the air after an infected person leaves the room. The virus spreads through respiratory droplets from an infected person’s sneeze or cough. These droplets are large and too heavy to linger in the air and quickly fall onto floors or surfaces.