Payment for all materials and professional services rendered is due at the time of service. I understand that I am financially responsible for copay, coinsurance and/or deductible at the time of service and for any materials or services rendered that are determined to be “non-covered services” by my insurance plan.

I understand that my if my insurance does not pay, or partially pays, the full amount for services rendered and materials dispensed, that I am responsible for any amount not payable by my insurance.

In the course of providing service to you, we create, receive and store health information that identifies you. It is often necessary to use and disclose this health information in order to treat you, to obtain payment for services and to conduct health care operations involving our office.

The Privacy Policy describes these uses and disclosures in detail. You are entitled to a copy of our Privacy Policy and is available at your request and is posted in our clinic.

Contact lens fitting services, specialty evaluations (i.e. myopia control) and specialty diagnostic testing/imaging are not an included part of a comprehensive eye exam and additional fees apply. Fees are dependent on the type of evaluation, contacts, diagnostic testing/imaging and complexity of the case.

Due to the specialized and custom nature of eyewear, there are no returns or exchanges for any purchased eyewear and eyecare products (including but not limited to lenses, frames, sunglasses, contacts, sprays, cloths, etc).

If there is a change in prescription after receiving the new lenses, the lenses can be redone one-time at no charge within 90 days.

All of our frames and lens coatings have a one-year warranty for any manufacturer defects from the date of purchase, which does not include accidental damage or normal wear and tear.

Any eyewear not picked-up within 90 days from the order date will be disassembled and all deposits will be forfeited. 

We offer complimentary frame adjustments however all adjustments are done at your own risk as we are not responsible should the frame break during adjustment, removal or reinsertion of lenses. If you would like to use your own frame and put in new lenses, we will gladly reuse your own frame if the frame is suitable to have new lenses. The optician will inspect the frame and has the right to decline reuse of the frame.

This is done at your own risk as our office or labs we use are not responsible should the frame break, substain damage during the lens fabrication process or loss by mail carrier.

For irreplaceable frame designs that are no longer manufactured, we strongly recommend purchasing new frames as warranties are included.